FAQs

  • I have an account with DHL, FedEx, etc. Can you ship freight collect?

Unfortunately we do not allow customers to use their own courier account to ship merchandise. Due to our website’s integration with our couriers, we do not have to fill in waybills. Addresses and labels are done automatically from your web order.  If we hire staff to manually fill in waybills, this increases overhead which in turn would get added to our selling prices 

  • Can I purchase products in store?

We do not have a store. You can join our affiliate program. To learn more click here.

  • How do I find out more information about an item I am interested in?

Please start by clicking on the product to access more details. You can also look at our social media sites to see what others have to say about besthockey.ca products. We hope you will share your stories with us. You can email us at sales@besthockey.ca

  • How do I write a review of besthockey.ca or its products?

We have many social networks setup, for your positive reviews, discussions and input. Remember to tag them with #besthockey

If the review is about a problem, we would appreciate if you contact us to reach a solution. We want to provide the best service possible! The best way to contact us is through email: sales@besthockey.ca We will always try to reply ASAP. Please allow 2 to 3 business days for a reply. In case you do not receive a reply, you can call us at 514-322-2291 or 1-800-834-0080.

  • How do I update my account/profile information?

Click the Login link located at the top right of the home page. Login and follow the prompts.

  • I’ve forgotten my login and/or password information.

Click the Login link located at the top right of the home page, then click on the “Forgot Password” link.

  • How do I unsubscribe from getting email updates and newsletters?

To unsubscribe from email updates and newsletters click on the Unsubscribe link found at the bottom of the email. Remember that by unsubscribing from email updates we will no longer be able to communicate special offers, discounts, promotions and contest information to you.